FAQQ: How to receive a price quotation in the shortest time? A: When you send us an enquiry, please kindly make sure all the details, such as model NO., product size, and tube length, color, order quantity. We will send you offer with complete details soon. Q: Can we get your free samples? A: Yes, you can! Samples are free but the freight for express is on buyer’s account. Q: What types of payment terms do you accept? A: Normally, the payment terms we accept are T/T(50% deposit, 50% before shipment ) and 100% full payment in advance. Q: How do you control the quality? A: After sample approved, we will begin mass production. Doing 100% inspection during production; then do random inspection before packing; taking pictures after packing. Q: If any quality problem, how can you settle it for us?
A: If any breakage or defect products were found, you must take the pictures from the original carton. All the claims must be presented within 7 working days after discharging the container. This date is subject to the arrival time of container. After the negotiation, if we can accept the claim from the samples or pictures you present, finally we will completely compensate all your loss. Q: Your company is a transcriptional company or an industrial manufacture factory? A: We are an industrial manufacture factory which located in Dongguan city. Q: Can we combine many items assorted in one container in my first order? A: Yes, you can. But the quantity of each ordered item should reach our MOQ. Q: How to start a custom project with your company? A: Please send us your design drawings (we also can create drawing for you) or original samples so that we can offer a quotation first. If all details are confirmed, we will arrange the sample making once received your deposit.
